Frequently Asked Questions
General questions
How do I get started with Undema?
Sign up for a free 10 days trial to explore all features. No credit card is required. After signing up, follow our onboarding guide or contact support for personalized assistance.
In what countries can I use Undema?
Undema is available worldwide. We deploy our servers in different regions around the globe to be closer to you and your users, providing you with faster speed and compliance with regulations in your region.
Do I need an online store to sell?
Not at all. With Undema, you can effortlessly manage your business and automatically sync products, inventory, orders, and other data to marketplaces and social commerce platforms.
Can I customize Undema to match my brand?
Yes, Undema offers various customization features, including the ability to add your logo and images.
Can I import data from my existing platform (e.g., Shopify, WooCommerce)?
Yes! Undema supports CSV/Excel imports for products, customers, and orders. We also offer guided migration tools for popular platforms. Contact support for assistance.
Does Undema support multi-user accounts with role-based access?
Absolutely. You can invite team members and assign roles (e.g., admin, editor, viewer) to control access to sensitive data and features.
What does #Sales Channels# mean?
Sales Channels refer to the various platforms through which you can sell your products or services. These can include your online stores on platforms like WooCommerce or Shopify, marketplaces such as Amazon, or social media platforms like Facebook Marketplace or TikTok Shop.
What kind of support does Undema offer?
Undema provides unlimited support for free with all plans. Our support team is available to help you with any issues or questions you may have. We also offer a formal mechanism for gathering customer feedback and suggestions to improve our product.
Is Undema accessible on mobile devices?
Yes, Undema is designed with responsive design, allowing you to access and use it on your mobile devices. We are also planning to release dedicated Android and iOS apps in the near future to enhance your mobile experience. Stay tuned for updates!
Payment questions
How much does Undema cost?
You can try Undema free for 10 days, no commitment or credit card required. After your trial expires, choose a plan that suits the size and stage of your business.
How long are your contracts?
All Undema plans are month to month unless you sign up for a quarterly or yearly plan.
Can I cancel my account at any time?
Yes, if you ever decide that Undema isn't the best ecommerce platform for your business, simply cancel your account.
Can I change my plan later on?
Absolutely, you can upgrade or downgrade your plan at any time.
What are your support fees?
There are none. All plans include unlimited support for free.
What are your hosting fees?
There are none. All plans include unlimited hosting for free.
Do you offer any discounts?
Yes, we offer discounts for quarterly(-10%) and yearly(-20%) billing.
What payment methods do you accept?
We accept major credit cards, and other popular payment methods.
Can I request an invoice for my subscription?
Yes. Invoices are auto-generated and available in your account's billing section.
Technical questions
Do I need to install any software to use Undema?
No, Undema is a cloud-based solution. You can access and use the software through a web browser without needing to install or manage it on your computing device.
What technology stack is used to develop Undema?
Undema is an API-First Platform with Headless Architecture and Built-in Frontend Apps
Undema is built on a modern, high-performance technology stack designed for speed, security, and global scalability, utilizing different technologies for optimal results across the platform.
Backend (Engine of the Platform) | Technology | Purpose |
| Rust Programming Language | Used for its unparalleled performance, memory safety, and concurrency, which are critical for an enterprise-level business solution. This forms the high-speed core that executes all business logic, accessible via APIs. |
Frontend (User Interface) Undema uses a dual-track frontend strategy to ensure the right technology is applied to the right user need:
| Project Type | Approach | Key Technologies | Purpose |
| Undema Solutions | SPA | Vue.js & Quasar Framework | Used for the business solutions, requiring rich user experience, like app.undema.com |
| Undema Websites | SSR | Rust, standard web development (CSS, HTML, JS), Pico CSS and htmx | Used for public, content-focused sites, like www.undema.com |
Infrastructure & Deployment | Approach | Purpose |
| Multi-Cloud Deployment | The entire platform is deployed across Multi-Cloud providers. This infrastructure strategy ensures global scalability, high reliability, and geo-redundancy to maintain uptime and performance worldwide. |
How does Undema ensure the security of my data?
Undema is hosted on secure cloud servers with multiple layers of security. We invest heavily in securing our infrastructure to keep your data safe throughout the entire information processing lifecycle.
How is my data backed up?
Data is backed up daily and stored redundantly across multiple geographic locations.
How to manage updates and maintenance?
Undema handles all updates and maintenance for you. This ensures that you always have access to the latest features and security updates without any downtime or disruption to your service.
Can I integrate Undema with other tools and platforms?
Yes, Undema uses a REST API to provide automation and integration with other platforms and applications.
Can Undema handle large product catalogs or high traffic?
Yes. Our infrastructure scales automatically to handle billions of records (products, orders, etc.) and traffic spikes without any performance issues.
Shopify
WooCommerce
TikTok Shop
Instagram Shopping
Facebook Marketplace
Google Merchant Center
Amazon
eBay
Etsy