Privacy Policy

Introduction

Undema is committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information when you use our websites and services.

If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Undema Services or by email).

By accessing and using our websites or services, you agree to the terms outlined in this Privacy Policy.

1. How We Get Your Information?

1.1 Information You Provide

We get information that you provide when you register for an account, use our websites, services, or contact us. This may include your name, email address, payment information, and any other information you provide.

1.2 Automated Information

We collect information automatically through cookies, log files, and other tracking technologies. This information may include your IP address, device information, browser type, and usage data.

2. Why We Process Your Information?

We process your information for a variety of reasons, primarily to fulfill contractual obligations and for legitimate business interests. These "legitimate interests" encompass:

1. Preventing Risk and Fraud: We process your information to identify and mitigate potential risks and fraudulent activities, ensuring the security of our services.
2. Answering Questions and Providing Support: We use your information to respond to your inquiries and offer various types of assistance when you seek support.
3. Providing and Enhancing Products and Services: We process your information to deliver our products and services while concurrently striving for ongoing enhancements and refinements to ensure an even better experience.
4. Offering Reporting and Analytics: Information processing supports the generation of reports and analytics, aiding in better decision-making.
5. Testing Features and Additional Services: We may process data to test new features or additional services, ensuring their functionality and value.
6. Marketing, Advertising, and Communications: Information processing assists in marketing, advertising, and communication efforts to provide you with relevant updates and offers.

We only process personal information for these "legitimate interests" after carefully evaluating potential privacy risks. We take measures to balance these risks by ensuring transparency in our privacy practices, granting you control over your personal data where applicable, limiting the scope and duration of data retention, and implementing technical safeguards to protect your information.

In some cases, we may also process your personal information when you have provided your explicit consent. This applies particularly when no alternative legal basis for processing is available, when you instruct us to transfer information to a third party, when data is received from third parties with pre-existing consent, or when legal requirements mandate obtaining your consent, such as in specific sales and marketing activities.

You always retain the right to withdraw your consent at any time by adjusting your communication preferences, opting out of our communications, or by reaching out to us directly.

3. Your Rights Over Your Information

We are committed to ensuring that you have the ability to access and exercise control over your personal information, regardless of your geographical location. Depending on your interactions with Undema, you may possess certain rights, which include the ability to request:

• Access: You can request to access your personal information.
• Correction: If your information is inaccurate or incomplete, you can request corrections.
• Amendment: You have the right to request amendments to your data.
• Deletion: You can request the deletion of your personal information.
• Portability: In some cases, you may request the transfer of your data to another service provider.
• Restriction: You have the option to restrict the processing of your personal information under specific circumstances.
• Objection: You may object to certain uses of your personal information.

We want to emphasize that exercising these rights will not result in us charging you more or downgrading the level of service you receive. However, please be aware that certain rights may only be applicable under specific circumstances, and all rights may be subject to limitations imposed by relevant laws and regulations.

If you are a customer, partner, user, Undema employee, website visitor, or have a direct relationship with Undema, we kindly ask you to submit your data subject request to us ( see section: How You Can Reach Us ). For security reasons, when you submit such a request, we must ensure your identity. In some cases, we may engage a third party to collect and verify your identification documents.

In the event that you are dissatisfied with our response to a request or encounter any issues, we encourage you to reach out to us for resolution. If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you also have the right to file a complaint with your local data protection or privacy authority at any time. We are committed to addressing your concerns and ensuring compliance with relevant data protection regulations.

4. Where We Send Your Information?

As part of our global operations, we collaborate with and process data pertaining to individuals and organizations worldwide. In the course of conducting our business, it may be necessary to transmit your personal information beyond the borders of your state, province, or country. Please be aware that when your data is sent to other regions, it may become subject to the regulatory frameworks and laws of the respective countries involved. We are dedicated to safeguarding your information during such cross-border transfers, taking various protective measures to ensure your data's security and privacy.

Despite our best efforts to secure your information, it's important to acknowledge that there may be instances where we are legally compelled to disclose your personal data. This could occur, for instance, in response to a valid court order or a lawful request from authorities. In such situations, we are committed to complying with applicable legal obligations while striving to protect your privacy to the extent permitted by law.

5. How Long Do We Retain Your Information?

At Undema, we recognize the importance of retaining your personal data for only as long as is necessary to fulfill the specific purposes for which it was collected. To determine the appropriate retention period, we meticulously assess several factors, including:

• The volume, nature, and sensitivity of the personal data.
• Potential risks associated with unauthorized use or disclosure of this data.
• The original purposes for processing your personal data.
• The feasibility of achieving these purposes through alternative means.
• Compliance with relevant legal requirements.
• The need to resolve disputes and enforce our policies.

We are also committed to preserving and using your personal information to the extent necessary to comply with our legal obligations. This may include obligations related to data retention mandated by applicable laws and regulations.

Moreover, should you decide to discontinue using our services or delete your account, we will either delete your information or store it in an aggregated and anonymized format. This ensures that your data is not retained longer than necessary, and your privacy remains a paramount concern for us. We are dedicated to aligning our data retention practices with the principles of data minimization and protection.

6. How We Protect Your Information?

At Undema, the security and integrity of your information are of paramount importance to us. Our dedicated teams tirelessly work to safeguard your data and ensure the protection of our platform. In addition to our internal efforts, we engage independent auditors to conduct comprehensive assessments of the security measures implemented at all levels.

Despite our unwavering commitment to security, it's important to acknowledge that in the digital realm, no method of data transmission over the Internet or electronic storage can be guaranteed to be 100% secure. While we have taken robust measures to mitigate risks and protect your personal information and our platform, we cannot provide an absolute guarantee of security.

However, we remain vigilant and proactive in our efforts to maintain the highest standards of data security, continuously adapting and improving our security practices to address emerging threats and vulnerabilities. Your trust in us is of utmost importance, and we are dedicated to upholding the confidentiality and safety of your personal information to the best of our abilities.

7. Do We Sell Your Information?

No, we do not share, lease, sell, or otherwise deal in your data, and we never disclose your identity to anyone. We are unwavering in our commitment to safeguarding your data.

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

For analytics purposes, we may share data with our third-party partners. However, all shared information with our third parties is anonymous. This means that individual user identities or personal details are never disclosed, ensuring the privacy and confidentiality of our users.

Our rigorous policies are designed to ensure that your information remains confidential and is never subject to disclosure for financial gain. You can trust that your information is in safe hands, and your privacy is our utmost concern.

We do not engage in any activities that would compromise your trust or the security of your information.

You can be confident that your information is handled with the utmost care and security.

8. How We Use Cookies And Other Tracking Technologies?

Undema employs cookies and similar tracking technologies as an integral part of our website and service provision. These technologies enable us to enhance your experience and provide you with more personalized and efficient services.

To gain a comprehensive understanding of how we utilize these technologies, including details about the companies that may place cookies on our sites, and instructions on how you can exercise control over specific types of cookies, we encourage you to refer to our dedicated Cookie Policy. This policy offers a detailed breakdown of our cookie practices, and it provides valuable insights into managing your cookie preferences.

Our aim is to ensure transparency in how we leverage these technologies and offer you the flexibility to tailor your online experience to your preferences. Please consult our Cookie Policy for a more comprehensive overview of our cookie usage.

9. How You Can Reach Us?

Should you have inquiries, requests related to your personal information, or concerns about how we handle your data, our Undema Support team is here to assist you. You can get in touch with us through the following channels:

1. Undema Support: You can reach out to our dedicated support team through our provided support options, including email, chat, or phone, depending on the contact methods available in your region.
2. Contact Us Web Page: Alternatively, you can visit our "Contact Us" web page on our website. This page provides an accessible and convenient way to submit your queries or requests.

Your feedback and inquiries are important to us, and we are committed to addressing them promptly and effectively. Feel free to contact us through the provided channels, and we will do our best to assist you with any concerns or questions you may have.